ACCESSIBILITY FOR ONTARIANS WITH DISABILITES ACT
Fan Expo HQ is committed to excellence in serving all customers including persons with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants.
Wheelchair availability: The Metro Toronto Convention Centre has a limited number available on a first-come, first-served basis at their Guest Services desk located on Level 500 (South) and Level 200 (North).
Service animals are allowed into our events that are open to the public.
Complimentary Admission: Fan Expo HQ will offer a complimentary admission pass for the support person of a person with a disability. Persons with disabilities should visit the Accessibility & Services Desk in Room 501A (South) and Level 200 (North) at the Metro Toronto Convention Centre to purchase their admission and receive the complimentary support person’s pass.
Limited Reserved Theatre Seating: For large programming events in the main theatre an area will be reserved for attendees with support persons. Seating is limited and available on first-come, first-served basis.
Accessible customer service requires staff and volunteers to overcome and find ways around different barriers that customers may have. Fan Expo HQ staff and volunteers will communicate with people with disabilities in ways that take into account their disabilities.
American Sign Language interpreters: for persons who are deaf can email email@example.com or call 416-960-4503 to request an interpreter at large panels in the main theatre. We can accommodate requests up to four weeks before an event.
Emergency Evacuation Procedures
Persons requiring accommodation in the event of an emergency evacuation should notify the staff at the Accessibility & Services Desk in Room 501A (South) and Level 200 (North) at the Metro Toronto Convention Centre.
Notice to Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Fan Expo HQ will notify customers promptly. A clearly posted notice will include information about the reasons for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be posted at the point of service or facility disruption.
The ultimate goal of Fan Expo HQ is to meet and surpass expectations while serving fans with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Informa Canada provides products, goods and services to people with disabilities can be made to Edlira Nurka, Vice President of Finance & Human Resources by phone at 416-960-4526 or email firstname.lastname@example.org
All feedback will be directed to clients/customers will be responded to in 10 business days.
All information will remain confidential.